Benefits for citizens
- More efficient and convenient contact with the government
- Quicker and better response; improved service levels
- Round-the-clock access to services
- Easy access to information and services from a wide range of locations, using a range of different access channels (e.g. internet, call centres, mobile phones)
- Ability to personalise tailor services to suit the individual needs
- Seamless one-stop shopping for a range of Government services from multiple government departments (single point of contact)
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